Current mood:	punchy
Entry tags:	corporate thieves, rant

No, you do not understand me perfectly
... when you continue to insist it's my problem.

I'm midway through a year's worth of dataentry (taxes) which put me in the right frame of mind to deal with phone company billing. I have another bogus charge for a service we didn't order. When I call the phone number on the bill, the number's been disconnected. Proof enough to me it's a scam.

The person on the other side of the line (I did get to talk to a human) is going to get me another phonenumber to call & I say "No. It's your responsibility, not mine." She keeps telling me what the procedure has to be. No. It's a business policy, and negotiable.

My favorite riff in these kinds of situations (she's following a script that's trying to make it sound like I'm the person being unreasonable): "Quit acting like I'm asking you to break a law. If we don't follow the Rules that doesn't mean we're going to jail."

Rule of thumb: Are they reasonable? If yes, be nice. If no, get 'em off script. Then it's possible to negotiate.